Support

If you already have an account

Raise it from inside Estimark: open the menu and choose Support. That is the fastest route, because it attaches your company and we can see the job you are talking about without asking you to describe it twice.

If you would rather email, write to support@estimark.co.uk from the address you sign in with, so we can find your account.

If you cannot sign in

Email support@estimark.co.uk and tell us your company name and the email address you signed up with. Do not send us your password. Nobody at Estimark will ever ask you for it, and a message that contains one gets deleted rather than read.

What helps us fix it faster

None of this is required. It is only what turns two days of questions into one answer.

• What you were doing, in the order you did it.
• What you expected to happen, and what happened instead.
• The job, quote or invoice number, if it was about one of those.
• A screenshot. A photograph of the screen is fine.
• Whether it happened on a phone or a computer, and whether you had signal at the time.

Something looks wrong with your bill

Send it to support@estimark.co.uk and say what you expected to be charged. Billing questions go to a person rather than a form, and we would always rather correct something ourselves than have you find it on a statement.

Your data

Requests for a copy of your data, correction of it, or its deletion go to privacy@estimark.co.uk, and what we hold and why is set out in the privacy policy. You do not have to give a reason for asking.

Reporting a security problem

If you think you have found a security issue, email support@estimark.co.uk with SECURITY in the subject line and we will come back to you. Please do not post it publicly before we have had a chance to fix it.

Who you are dealing with

Estimark is a trading name of Flavoureak UK LTD, registered in England and Wales under company number 16410737. Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.