Repairs and compliance software for social landlords

Nine hazard categories carry statutory presets that override the normal priority mapping: the Phase 1 hazards in force since October 2025, and the seven Phase 2 hazard groups that become statutory on 30 November 2026.

• Selecting any hazard category applies these timescales in place of the ordinary priority targets.
• Phase 2 clocks already run in Estimark, ahead of the 30 November 2026 commencement, so the record is in place before the duty bites. Each preset says which phase it belongs to and the date it becomes statutory.
• A resident report in a hazard category starts the clock at the report itself rather than at triage, because awareness is what the duty runs from.
• The statutory wording is carried on the preset itself, so the reason for the deadline sits next to the deadline.

NoteThe targets are held as wall-clock hours (240 and 360), so they are calendar-based and do not exclude weekends or bank holidays.

Eight compliance types per property, each with a renewal interval and a status that recomputes as the due date approaches. Four of the intervals are fixed by legislation. The other four duties are statutory, but no statute names a number, so the interval is our default and the register says so rather than dressing it up as the law.

• Status is compliant, due soon, overdue, no access or not applicable.
• Due soon opens 30 days before the next due date. A record with no due date at all is treated as overdue, not as compliant.
• “No access” is a real status, so an attempted inspection the tenant refused is evidenced rather than looking like a miss.
• Recording an inspection rolls the next due date forward by the interval, and stores the document reference and inspector. Not all eight produce a certificate: gas gives a record, electrical and lifts give reports, and fire, legionella and asbestos give assessments.
• Every interval is editable per property, so a landlord running a tighter policy than ours, or a contract that demands one, sets its own number.

NoteThe register is something you review. Estimark does not currently email you when a record is coming due. On legionella specifically, HSE is explicit that the law does not require a landlord to obtain or produce a legionella test certificate: the duty is a risk assessment, and most landlords may carry it out themselves. That does not make it light. A care home, a cooling tower or a complex hot and cold water system falls under HSG274 Part 2, where the monitoring and record-keeping run well past a date in a register.

A void runs through dated stages from notification to re-let, measured against a turnaround target that defaults to 21 days.

• Stages are notified, keys received, inspected, works in progress, works complete, ready to let and let.
• Days void is measured from keys received to let, or to today while the property is still empty.
• Voids are categorised minor, standard or major, with estimated and actual cost.
• Work items carry a trade and a schedule-of-rates code, so the void spec is priced on the same rates as everything else.

Yes. Every property has its own public reporting link, with no login and no account, and it accepts a photo, an access note and a contact number.

• Reports arrive untriaged with no priority, so your team decides the category and starts the clock.
• Selecting damp and mould at triage applies the Awaab’s Law timescales rather than the routine ones.
• Appointments can then be offered in windows residents will take, including a school-run-friendly 9:30am–2:30pm slot.